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Privacy Policy

Introduction

This Privacy Policy describes how Silanyas and its affiliates (collectively "Silanyas, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website WWW.SILANYAS.COM (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as:

  • Name
  • Date of birth
  • Address
  • Telephone/mobile number
  • Email ID
  • Proof of identity or address

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

  • Assist sellers and business partners in handling and fulfilling orders
  • Enhance customer experience
  • Resolve disputes
  • Troubleshoot problems
  • Inform you about online and offline offers, products, services, and updates
  • Customize your experience
  • Detect and protect us against error, fraud and other criminal activity

Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you.

Return & Refund Policy

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to:

  • Shipping policy - We will deliver your product within 3-7 days
  • Return - You can initiate for a return within 7 days
  • Refund - Once the refund request is approved, The Refunded Amount will be processed and credited within 10 days to the original mode of payment.

Contacts

  • Email: silanyas.care@gmail.com
  • Phone no: 8076488458
  • Owner name: Shikha Bansal